RETURNS POLICY

RETURNS - all information

Easy! If you are not in love with the product that you have purchased, The Charmee will provide you with full store credit.

  • Items must be returned within 30 days from the delivery date.
  • All returns will automatically be issued store credit (this will allow you to easily re-purchase an alternative item, or the same item in a different size).
  • We do not offer refunds for change of mind or incorrect sizing.
  • Customers who have received an incorrect item or products with a manufacturing fault will receive a refund. (Please note that the The Charmee undertakes strict quality control on every item prior dispatch and upon receiving return).
  • Please take due care when trying on any products. (Items that are manually defected or do not comply with our returns policy will be declined and returned to the customer).
  • The Charmee is not responsible for return shipping costs.
  • We do not issue store credit or refund on original shipping charges.

All garments must be returned:

  • In the original condition, unworn and unwashed. (Free of any stains from make-up or deodorant).
  • With all tags attached and in the original packaging.

All shoes must be returned:

  • In the original undamaged shoebox.
  • In the same condition as delivered to you.
  • They must be tried on indoors and on a soft floor.

Sale items cannot be returned (excluding full priced items purchased using a discount code) 

For safety/hygiene purposes, the following items cannot be returned:

  • Accessories (any products within accessories category)
  • Lingerie
  • Swimwear
  • Sleepwear

Please note that items must be returned within 30 days of the purchase date.

More information about process is here: How can I made returns?