Refund and Returns Policy

 

Refund policy

The Charmee prides itself on offering the highest quality merchandise and fulfilling customer orders accurately.
If you are not fully satisfied with your purchase simply return the unused item in its original condition within 14 days of receipt and we will provide you with an online store credit, minus shipping costs.

Please note:
Refunds are not allowed.
Allowable return items are products that are damaged. Allowable returned items will only be given an online store credit, no exceptions.

ALL SALE ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES, NO EXCEPTIONS.

Please do not ship back any sale or “FINAL SALE” merchandise, as you will not be given a store credit nor will it be shipped back to you.
Regular merchandise received after 14 days will also not be given a store credit or be shipped back to you.

Should you notice a shipping error, you must notify customer service within 48 hours of receipt of the shipment.
Shipping errors received after 14 days will not be accepted back.

A shipping fee of €10.00 will be charged for exchanges. The original shipping fee will be deducted from the store credit for any order and orders that originally shipped for free will be charged as well: €10.00 for EU Orders. Returns will be processed within 5 – 7 business days.

Non-Returnable Items

For hygiene reasons, the following categories cannot be returned or exchanged:

  • Lingerie
  • Swimwear

We kindly ask that you carefully review our size guide before placing your order. If you have any questions regarding sizing or fit, our customer support team will be happy to assist you before your purchase.

Eligible Return Categories

Returns are accepted only for the following categories:

  • Beachwear
  • Dresses

Returned items must be:

  • Unused and unworn
  • In their original condition
  • With all original tags attached
  • In the original packaging
  • Accompanied by the original invoice and any complimentary gifts included with the order

Items showing signs of wear, damage, stains, perfume, makeup, or with removed tags will not be accepted. The Charmee reserves the right to deny refund if the merchandise does not meet return policy requirements.

We reserve the right to refuse service to anyone.


RETURN INSTRUCTIONS

Please be sure to include your order number and name on the outside of your return. The order # can be found in the email confirmation of your order or by logging into your account.

The customer is responsible for all return shipping costs.

We strongly recommend using a tracked shipping service, as we cannot be held responsible for returns that are lost or damaged in transit.

We strongly recommend that you insure your return and get proof of delivery in case your package gets lost in transit.

Return Address:
The Charmee
Allee 59
74072 Heilbronn
Germany